Frequently Asked Questions

Browsers

What browsers does iBIZ support?

  • Internet Explorer 7
  • Internet Explorer 8
  • Safari 4
  • Fire Fox 3.5
     

What browsers does iBIZ Bill Pay Support?

iBIZ Bill Pay is supported by these browsers:

  • Microsoft Internet Explorer 8.0 (Windows Vista or XP)
  • Microsoft Internet Explorer 7.0 (Windows XP)
  • Mozilla Firefox 3.6 (Windows XP)
  • Apple Safari 4.0.x (Mac OS X 10.5.x or higher)


What is JavaScript? To use iBIZ, must my browser support JavaScript?

Developed by Netscape, JavaScript is a browser-based scripting language designed to enhance Web interactivity by improving page design, validating forms, providing for dynamic text, and other things. Though similarly named, JavaScript is not Java. JavaScript must be enabled in your browser in order to use iBIZ. iBIZ's supported browsers support JavaScript.
 

Why do I need JavaScript to use iBIZ?

JavaScript allows web pages to provide functionality such as validating form entries and performing calculations.
 

Privacy and Security

Is it safe to view my account information on iBIZ?
iBIZ uses a variety of tools and systems to ensure the security of customer information. Please find out more about Security at iBIZ.
 

What kind of encryption does iBIZ use?

iBIZ requires browsers to use 128-bit encryption to access account information. 128-bit SSL encryption is the strongest commercially available system in the world. For more information on SSL please see these Verisign articles on encryption.
 

Why do I need cookies to use iBIZ?

Cookies are necessary to allow customers to log in to iBIZ. Without cookies, your browser would be unable to remember that you were logged in, and you'd have to reenter your SSN or Customer ID and PIN for every page you viewed.

For more information about how iBIZ uses cookies, see our privacy policy.
 

If I’m using a public computer what should I do to protect my information?

Once you log off, it is impossible to navigate to new pages in your account, or perform transactions. However, the browser's Back button may allow others to see pages you visited before you logged off. To be sure your personal information is erased from the memory of the browser, close your browser window.

If you're viewing your account on a public computer, or at a computer you feel is at risk of being used without your permission, you should clear your browser's cache when you have finished your iBIZ session. Clearing your cache will prevent others from being able to read web pages that you have visited.

If you're working at a computer you feel is secure, you don't need to clear your cache. In fact, clearing your cache may slow future visits to iBIZ as some benign information from the site, like images, are stored in the cache for faster access.
 

How do I clear my browser's cache?

Your browser's cache is a temporary storage location on your hard drive where recently-visited web pages are stored to allow faster web surfing.
To clear the cache:
* If you're using Microsoft Internet Explorer:
1. On the tool bar, select Tools > Options
2. In the Temporary Internet Files section click Delete Files
 

Why do I get the message "The page cannot be displayed" when I try to access a secure page?

This error message usually means that a networking error has occurred on your computer. To verify this, try to access another website. If you receive this error from other websites as well, the error is probably a general one with your computer's internet settings. You may wish to read a Microsoft article describing troubleshooting steps for this error.

If the error message only appears on visits to iBIZ, it may be that your browser is having trouble working with iBIZ's security features. Please ensure you are using a recent version of one of our supported web browsers. If that fails, try returning your browser's security settings to their defaults, or call an iBIZ representative to troubleshoot the issue further.
 

Why do I get the message "Warning: Page has expired?"

When you click the browser's Back button, the browser will be sometimes be unable to show you a previously viewed page, and will display the "Warning: Page has expired" error message.

Browsers have this safeguard in place to prevent forms in web pages from being submitted twice. For example, this prevents you buying a second, unwanted copy of an item by going back to the web page on which you bought it.

If you are trying to view a previous page and receive this message, try returning to the page using the website's in-page navigation rather than by using the browser's Back or Forward buttons.
 

Why can't I connect to iBIZ at work?

Your work computer may be configured differently than your home computer. Please consult your organization's network administrator.
 

Why does nothing happen when I click a link?

You may need to allow extra time for a page to appear in your browser after you've clicked the link. Some pages may take as long as a minute to load, depending on the complexity of the transaction.
If your browser becomes unresponsive, try closing it and trying again. If links on other sites work but a iBIZ link is not working as expected, please call a iBIZ representative.
 

Trusted Site Status

Some Internet security software products may require you to add iBIZ as a Trusted Site. You may also need to add iBIZ as a Trusted Site to any browser that is set to a High Security or High Privacy setting.
 

Miscellaneous

How can I get pages to load faster?
The best way to improve the speed of iBIZ pages is to improve the speed of your internet connection. "Broadband" internet access (a LAN, DSL, or Cable connection) is many times faster than a regular modem.
 

Do I have to be in the United States to access my accounts on iBIZ?

iBIZ is designed to meet NASDAQ and SEC requirements and requires customers to agree to our terms of service and the NASDAQ agreements. iBIZ is not designed to comply with the requirements of securities industry regulatory agencies in countries outside of the United States.
 

Where can I find a copy of the terms of use for iBIZ?

Please see the iBIZ Terms of Use.
 

What screen resolution should I use to access iBIZ?

iBIZ is best viewed with a screen resolution of 1024 x 768 or higher.
 

Can I bookmark the log in page or other secure page?

We recommend you bookmark the iBIZ homepage at iBIZ. If other pages are updated, removed, or require log in, they may not appear when you use a bookmark