Frequently Asked Questions
Browsers: What browsers are compatible with iBIZ?
Bill Pay: How do I get setup?
If you do not see a Bill Pay tab inside of iBIZ you will need to contact Treasury Services Operations for assistance at 210.283.6724 or e-mail at TreasuryServices@BroadwayBank.com. Once you have access to this tab please follow the instructions on the login page. Setup will typically take 3-4 business days.
QuickBooks: Does QuickBooks work with iBIZ?
Banking information on iBIZ can be downloaded and saved into the following file types: QBO, OFX, CSV, TSV and BAI2. Your saved file types can be imported into your QuickBooks software by using the QuickBooks import feature. iBIZ does not offer auto updates or live feeds into QuickBooks.
For additional help email TreasuryServices@BroadwayBank.com or call 210.283.6724.
Privacy and Security: What kind of encryption does iBIZ use?
iBIZ requires compatible browsers to use 128-bit SSL encryption.
Is it safe to view my account information on iBIZ?
iBIZ uses a layered approach to security incorporating a variety of tools and systems to ensure the security of customer information.
Cookies: Do I need cookies to use iBIZ?
Yes, without cookies compatible browsers would be unable to remember users are still logged in. You would need to re-enter your login credentials for every new iBIZ page viewed.
Public Computers: How can I protect my information?
Broadway Bank discourages the use of public computers and public WiFi to access iBIZ. If iBIZ is accessed on a public computer or on public WiFi it is suggested to always clear the browser’s cache and close out the browser. Clearing the browser’s cache will prevent other people from viewing browsing history, and closing the browser will prevent others from being able to use the back button to see your account information.
Why do I get the message ‘The page cannot be displayed’ when I try to access a secure page?
This error message usually means a networking error has occurred on the computer. To verify this, try to access another website. If you receive this error from other websites as well, the error is probably a general one with the computer's internet settings.
If the error message only appears on visits to iBIZ, it may be the browser is having trouble working with iBIZ's security features. Please ensure you are using a recent version of one of the compatible browsers. For additional help please email TreasuryServices@BroadwayBank.com or call 210.283.6724.
Why do I get the message ‘Warning: Page has expired?’
When you click the browser's ‘back’ button, the browser will sometimes be unable to show you a previously viewed page and will display the ‘Warning: Page has expired’ error message.
Browsers have this safeguard in place to prevent forms in web pages from being submitted twice. For example, this prevents you from buying a second, unwanted copy of an item by going back to the web page on which you bought it.
If you are trying to view a previous page and receive this message, try returning to the page using the website's in-page navigation rather than by using the browser's ‘back’ or ‘forward’ buttons.
Why can't I connect to iBIZ at work or at home?
Your work/home computer may be configured differently than the computer your normally use to access iBIZ. Please consult your network administrator at your company for additional assistance on this topic.
Why does nothing happen when I click a link?
You may need to allow extra time for a page to appear in your browser after you've clicked the link. Some pages may take as long as a minute to load, depending on the amount of information that needs to load.
If your browser becomes unresponsive, try closing it and trying again. If links on other sites work but an iBIZ link is not working as expected, please email TreasuryServices@BroadwayBank.com or call 210.283.6724.
Trusted Site Status
Some Internet security software products may require you to add iBIZ as a Trusted Site. You may also need to add iBIZ as a Trusted Site to any browser that is set to a High Security or High Privacy setting.
Do I have to be in the United States to access my accounts on iBIZ?
iBIZ is designed to meet NASDAQ and SEC requirements and requires customers to agree to our terms of service and the NASDAQ agreements. iBIZ is not designed to comply with the requirements of any regulatory securities agencies outside of the United States of America.
Please reference the iBIZ agreement or contact Treasury Services for a copy.
What screen resolution should I use to access iBIZ?
iBIZ is best viewed with a screen resolution of 1024 x 768 or higher.
Can I bookmark the log in page or other secure page?
Yes, it is recommended to bookmark the iBIZ login page.
Protecting your personal information and ensuring your account information is secure is a top priority at Broadway National Bank.
We are committed to helping you recognize fraud and learning how to protect yourself.
REMEMBER: Broadway National Bank will NEVER ask you to provide or verify account or login information by email, phone or text message. This includes account numbers, user IDs, passwords, and debit or credit card information.
HOW WE PROTECT YOU
Firewalls and Data Protection
Broadway Bank uses firewalls that protect your information between your workstation and here at the bank. Routers are in place that also protects the information between you and the bank. Industry standard technology of 128 bit Secure Sockets Layer (SSL) protocol is used.
Each user will be assigned their own unique user ID. An initial password will be assigned that must be changed at first user login. As an additional layer of security a token will be assigned to the customer. Depending on rights within iBIZ a soft or hard token will also be deployed. For soft token customers security questions will be required to be setup during the initial registration. For hard token customers a unique PIN will be assigned to be used in addition to the one time password (OTP) generated with the fob that will be used at login. The system will also automatically log out users.
It is important that you keep your user ID and password secured. This information should not be shared with anyone in your organization.
Install virus protection software on workstations and periodically run full system scans. Make sure that whatever software is used it is kept up to date.
Avoid sending account information in an email. If you are sending information on a website look for the padlock icon on the browser status bar. This will indicate you are on a secure connection. You may double click on the icon to verify the web site you are using. Another way to validate you are in a secure session is to look for “s” at the end of the http: which indicates you are in a secure session.
If you receive an email that you are unsure of do not open. If there is a link in the email directing you to click on it do not do so. Contact the Treasury Services Department if you are unsure or contact the organization that purports to have sent the email to verify authenticity.
If you are finished with your session make sure that you log out of the system. Passwords and user ID’s should be kept in a secure location. It is a good idea to also change your password periodically.
Utilize the alerts functionality with the online banking product to notify you are activity within your accounts. This could alert you to suspicious activity with your accounts.
Keep your browser version current. Newer browsers have the most up to date security features. For a list of supported browsers contact the Treasury Services Department.
Shred any documents with account information before disposing of them. Discarded paperwork is often a source of identity theft and compromising of account information.
Opt out of receiving any statements through the mail. This is often a source for mail fraud and all statements are available for viewing through iBIZ.
Use online bill pay instead of mailing physical checks.
National Cyber Security Alliance
Federal Trade Commission